Starting in October, Dunkin’ will raise the number of points needed for popular menu items, while also adding expirations and new reward tiers. Here are all the details. Dunkin’ is raising the number ...

Understanding the Context

CBS News: Dunkin' changed its points policy and cost a loyal customer $260. Know the risks of loyalty programs. Dunkin' changed its points policy and cost a loyal customer $260. Know the risks of loyalty programs.

Key Insights

ConsumerAffairs: Dunkin’ changed its points policy — and one loyal customer lost $260 Points aren’t cash. Dunkin’ added a one-year expiration rule, costing a loyal customer $260 — proof rewards can disappear when terms change. “Free” rewards aren’t free. You pay with your data, which ... Dunkin’ changed its points policy — and one loyal customer lost $260 Add Yahoo as a preferred source to see more of our stories on Google.

Final Thoughts

Dunkin' Donuts has announced its new, Valentine's Day-themed holiday menu, featuring new and returning menu items, collectible ... Food & Wine: Dunkin’s Overhauled Rewards Program Will Make It Even Harder to Earn a Free Drink